Terms & Conditions

Guardian Insurance MX (hereinafter referred to as “the Company”) provides insurance products and services to its clients. By accessing and using the Company’s website, you agree to be bound by the following terms and conditions:

The Company reserves the right to modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions regularly. Your continued use of the website following any changes indicates your acceptance of the new terms.

The information and materials provided on the website are for general informational purposes only and are not intended to provide legal, financial, or professional advice. The Company does not guarantee the accuracy, completeness, or timeliness of the information provided on the website.

The Company does not endorse or approve any third-party websites that may be linked to or from the Company’s website. The Company is not responsible for the content, products, or services of any third-party websites.

The Company’s website may contain interactive features such as online forms, chatbots, etc. You agree to use these features only for lawful purposes and in accordance with these terms and conditions. You also agree not to use these features to transmit any illegal, harmful, threatening, defamatory, obscene, offensive, or otherwise objectionable content.

The Company’s website may be unavailable from time to time due to maintenance, upgrades, or other reasons beyond the Company’s control. The Company is not responsible for any damages resulting from the unavailability of the website.

The Company may collect personal information from you when you use the website. This information may be used to provide you with the services and products you have requested or to improve the website. The Company will not disclose your personal information to third parties without your consent, except as required by law.

The Company and its licensors own the intellectual property rights in the content of the website. You may not copy, reproduce, distribute, publish, transmit, or exploit any of the content without the express permission of the Company.

These terms and conditions are governed by and construed in accordance with the laws of Mexico and any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of Mexico.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

By using the website, you confirm that you have read and understood these terms and conditions and that you agree to be bound by them.

Refounds Conditions

Refunds will only be issued for products or services that were purchased directly from the Company’s website.

Refunds will not be issued for any products or services that have been used or consumed.

To request a refund, you must contact the Company within 14 days of purchase and provide your order number and a detailed explanation of the reason for the refund request.

The Company reserves the right to deny a refund request if it’s determined that the request is not valid or falls outside of the refund policy.

Refunds will be processed within 14 days of the Company’s receipt of the refund request. The refund will be issued to the original payment method.

If you received a promotional discount on your purchase, the amount refunded may be adjusted to reflect the value of the discount.

If you received a gift with your purchase, the gift must be returned to the Company in its original condition before a refund will be issued.

The Company is not responsible for any additional fees or charges that may be incurred as a result of a refund, such as currency conversion fees or credit card fees.

Refunds are not available for services or products that have already been performed or used.

These refund conditions are subject to change at any time, and it is your responsibility to review them regularly.


Travel Insurance

Cancellations must be reported 24 business hours before the start of your policy to asistencias@twglobalprotection.com

There is no refund for cancellations after the policy has started

These cancellations conditions are subject to change at any time, and it is your responsibility to review them regularly.