Testimonials
"I worked over 40 years as a Commercial Property & Casualty Insurance broker and can say that Guardian Insurance MX is without a doubt one of the best agencies I have ever worked with. They are responsive, courteous, go beyond expectations to do what is right, and share information clearly. They are true professionals"
I want to thank Guardian Insurance MX for their care of me over the last three years, and in particular compliment two of your employees with whom I"ve worked very closely.First, my agent Bethany Neuman, has always gone the extra mile to help me. As insurance prices have gone up, she's worked hard to explore and explain many options and help me decide what fits my needs and budget. After I've paid a premium, she's always still readily available to help me, either answering my questions or helping me file a claim.In addition, Reyna Parra has been great to work with. I appreciate Guardian employing someone that is to help with specific claims. Reyna is responsive and reassuring. Specifically, she and I worked on two claims. Reyna helped me understand what was needed and was terrific working with both the doctors and the insurance company's review team. When I became frustrated, she was calming and kept me focused.
I really appreciate the work of Bethany and Reyna and I compliment Guardian for employing these professionals.
"Guardian Insurance MX has been by our sides during some very difficult times, including 4 recent surgeries, 2 being major operations with on-going follow up treatments. Reyna has kept everything in order with our medical claims and is always right there for us, by phone or WhatsApp. During each health crisis, we were very relieved to have our medical expenses reimbursed, with Reyna guiding us through each step of the insurance claim requirements. Antonio, the director, is also always kindly available for any questions. We highly recommend the team at Guardian Insurance MX for your medical insurance provider"
"I always recommend Guardian Insurance MX Agency to friends! I love having our home, car and medical insurance policies all in one place and their claims department is absolutely the best!!!Over the last 7 years we've unfortunately had several claims. Three auto claims and numerous medical claims for both my husband and myself Guardian was always there to help. Not speaking the language has its challenges, but Reyna, my claims agent, was always available to help... talking directly to police, auto adjusters, doctors & hospital staffFiling claims also are easy with Guardian. I just gather all the necessary documents and email them to Reyna. My claims are filed within the hour and she keeps me updated as they are being processed.If you're looking for a reliable company, I highly recommend Guardian Insurance!"
"You have been excellent in the speed in which you respond to my claims and notifying me of the required information to file my claims"
"Guardian Insurance MX has done an outstanding job in managing claims for my wife & me over the past year. They are an excellent communicator and follows up on our claims. I believe they provide much more value-added service than simply submitting claims. We feel they are working on our behalf. They are also very personable."
"My experience with Guardian has been very positive. They have emailed processed EOB’s to my attention, as an additional bit of customer service. Thank you for having staff members like you"
"Guardian Insurance MX is always quick to answer, remembers me all the time, and gives a personalized treatment"
"Guardian Insurance MX was able to get a handle on all my existing/outstanding claims and was very helpful in assisting me in tracking payments that had been made but not received to my account, and they followed through until the payments were correctly deposited into my account"
"I really wanted to mention was the role tha Guardian Insurance MX played in this.I purchased insurance back in early march to cover me in case of COVID-19. Antonio Trejo was incredibly detailed and made sure I understood the policy"
"I want to thank Antonio Trejo our insurance broker from Guardian for all the help and advice last Wednesday in a car accident. We reported the claim to the insurance company but Antonio cancelled his plans for the night and drove all the way to the scene of the accident and stayed with us for an hour and a half until everything got resolved"
"Guardian Insurance MX has brought a needed clarity to the insurance company claims process. I haven’t always agreed with the company decisions but Guardian has been very patient in their explanations of the rules and procedures"
"I have a policy through Guardian Insurance MX in Puerta Vallarta. Nothing against local insurance companies but my experience with Guardian Insurance MX has been wonderful since their claims people tend to be extremely helpful.
The insurance company has a variety of policies. I'm getting old so I do hit my deductible and start getting money back. Sometimes I must come up with extra information, but I find them to be reasonable. Also Guardian always has my back.!"
The insurance company has certainly done right by me! The service provided by my agent Bethany Neumann and her team (shoutout to Reyna and Diego) has been excellent and compassionate. They have handled my claims, renewals and questions promptly and patiently! I would always recommend them!”